FAQS

How do preorders work?

Preorders let you reserve your pair before/during launch. When you preorder, your shoes are guaranteed and will ship on or shortly after our official release date. We’ll send you updates and tracking as soon as your order is on its way. Please anticipate 3-5 weeks.

What is your return/exchange policy?

We want you to love your shoes! If they’re not the perfect fit, you can return or exchange them within 14 days of delivery (unused, in original condition, with packaging).

How do I know my correct size?

Each product page includes a detailed size guide to help you find your perfect fit. If you’re between sizes, we recommend sizing down for comfort. Still unsure? Reach out to us — we’ll be happy to guide you.

How should I care for my shoes?

To keep your shoes looking their best:

  • Store them in their dust bags when not in use.
  • Avoid prolonged exposure to water and direct sunlight.
  • Gently clean with a soft, damp cloth as needed.

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